Privacy policy

ReefyBags operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience for school, college and everyday bags (the "Services"). ReefyBags is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

1. Personal Information We Collect or Process We may collect the following categories, depending on how you interact with the Services:

• Contact details: name, billing and shipping address, phone number, email address.
• Financial information: payment card information, transaction details, payment confirmation.
• Account information: username, password, preferences and settings.
• Transaction information: items you view, add to cart or purchase, returns and exchanges.
• Communications with us: information you include when you contact us at reefybags@gmail.com.
• Device information: device, browser, network, IP address and identifiers.
• Usage information: how and when you interact with the Services.

2. Personal Information Sources Directly from you; automatically through the Services (cookies and similar technologies); from our service providers (payment processing, fulfillment and shipping, support); and from our partners.

3. How We Use Your Personal Information

• Provide, tailor and improve the Services — process payments, fulfill orders, arrange shipping, manage your account, handle returns, and recommend products.
• Marketing and advertising — send promotions by email and show relevant ads based on your activity.
• Security and fraud prevention — authenticate your account and protect our Services.
• Communicating with you — provide customer support. Contact us at reefybags@gmail.com.
• Legal reasons — comply with law and enforce our terms.

4. How We Disclose Personal Information We may disclose personal information to Shopify and service providers (IT, payment, analytics, support, fulfillment, shipping), business and marketing partners, when you direct us to, with affiliates, in a business transaction, or to comply with legal obligations.

5. Relationship with Shopify The Services are hosted by Shopify, which collects and processes information about your use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify. Learn more: https://privacy.shopify.com/en

6. Third Party Websites and Links The Services may contain links to third-party sites. We are not responsible for their privacy practices.

7. Children's Data The Services are not intended for children under the age of majority. We do not knowingly collect information from children. Contact us at reefybags@gmail.com to request deletion if a child has provided information.

8. Security and Retention No method of transmission is perfectly secure. How long we retain information depends on whether we need it to maintain your account, provide Services, comply with law, or resolve disputes.

9. Your Rights and Choices Depending on where you live, you may have the right to access, delete, correct, or receive a portable copy of your personal information, and to manage communication preferences via the unsubscribe link in our emails. Exercise rights via reefybags@gmail.com. Verify your identity may be required.

10. Complaints Contact us at reefybags@gmail.com. You may also lodge a complaint with your local data protection authority.

11. International Transfers We may transfer, store and process your information outside your country. For transfers out of the European Economic Area or United Kingdom, we rely on Standard Contractual Clauses or equivalent mechanisms.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will post the revised version and update the "Last updated" date.

13. Contact ReefyBags Email: reefybags@gmail.com Phone: +91 73 0504 4276 Address: Chennai, 600100 Chennai TN, India