Refund policy

Thank you for shopping with ReefyBags.

1. Overview We want you to be happy with your purchase. Due to the nature of our products, returns are accepted only if the product is damaged on delivery.

2. Eligibility

• Return accepted only if the bag is received damaged, defective, or with a manufacturing defect.
• You must contact us within 48 hours of delivery with clear photos of the damage, your order number, and a description of the issue.
• Email: reefybags@gmail.com
• Returns for change of mind, wrong color or size selection, or non-damage reasons are not accepted.

3. How to Request a Return

1. Email reefybags@gmail.com within 48 hours of delivery.
2. Include your order number and photos showing the damage.
3. Our team will review within 24 hours and share return instructions if approved.

Please do not ship the product back without prior approval.

4. Refund or Replacement If approved, we will offer a replacement of the same product or a refund to your original payment method. Refunds are processed within 5 to 7 business days after we receive and verify the returned product.

5. Damaged in Transit If the package is visibly damaged on arrival, please refuse delivery or note the damage and contact us immediately with photos.

6. Non-Returnable Items

• Products without proof of damage
• Requests made after 48 hours
• Products that have been used, washed, or altered

7. Shipping for Returns If the return is approved due to damage, we will arrange pickup or share a return shipping label at no extra cost. You do not need to pay return shipping for damaged goods.

8. Contact If you have any questions about returns, email us at reefybags@gmail.com or call +91 73 0504 4276. We reply within 24 hours.

Address: Chennai, 600100 Chennai TN, India.